Centre Desk is a multi-user freeware (for 3 users) help desk application, designed for a small to medium enterprise.
Core elements: Fast, easy helpdesk call logging, easy call tracking, with the full history of all actions taken.
Easily assign help desk logs to technicians
The required date can be customized to suit the individual Issue or SLA Requirements, (calculates holidays and working days) and flagged to indicate the current status and duration. Hourly Time tracking can be enabled.
Security ensures that only the Logs assigned to individual technicians can be viewed by them
Your requesters are kept informed as to the progress of reported faults, with emails being sent to confirm:
- That the fault has been logged, and the details
- Quotations (approved or rejected)
- Log completion
Your Sub-Contractor SLA Contract labour charges are automated, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory
To maintain good relations with your requesters, the Help desk CentreDesk solution makes available the tools needed to provide the help desk support and attention to detail, that prevents issues from falling between the cracks.
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